This policy applies to groceries, household essentials, fruits, vegetables, packaged foods, fresh milk and other physical goods sold directly by Saadishop, whether ordered online, at the shop or through a delivery subscription.

What you can report

• Wrong product supplied

• Missing product from the package

• Damaged or broken product

• Expired product delivered

• Defective or poor-quality product

• Product materially different from its description

• Incorrect quantity or price

• Product paid for but not delivered

When to report

Please report fresh and perishable goods (milk, vegetables, fruit, bread and chilled items) on delivery or the same day, and packaged goods as soon as possible after delivery. These time limits never remove your legal rights for hidden defects or items that do not match their description.

What we offer

Depending on the case, we provide a replacement, an exchange, a full or partial refund, a price adjustment, or dispatch of the missing item, without excluding any right you have under consumer law.

Fresh and perishable goods

Milk, vegetables, fruit, bread and temperature-sensitive items need prompt reporting. Spoilage, missing quantity, contamination or poor condition is assessed fairly when you tell us.

Change of mind

Returning correctly supplied, non-defective goods only because you changed your mind is possible only where we publish it for that product. This never limits your rights for faulty or wrong items.

Substitutions and price changes

We never substitute a materially different brand or product, or increase the amount you confirmed, without your clear consent first. Any difference in price is shown to you and adjusted.

Refunds

Approved refunds are paid by an agreed, lawful payment method. To start a return, use "Return items" on the order in My Account, or contact us with your order number.